Frequently Asked Questions

No questions found matching your search.

Please try a different search term or browse the categories.

Card Basics

What is the Abu Dhabi Travel Card?
+

The Abu Dhabi Travel Card is an all-in-one tourist card that provides access to public transportation and discounted entry to popular attractions throughout Abu Dhabi. It's designed to make exploring the city easier and more economical for visitors.

What are the different types of cards available?
+

We offer three main card options:

  • 1-Day Pass: Ideal for short visits or day trips
  • 3-Day Pass: Our most popular option for weekend trips
  • 7-Day Pass: Best value for longer stays in Abu Dhabi

Each card offers different levels of benefits and attraction access. Please see our Pricing page for detailed information.

Are there any age restrictions for using the card?
+

There are no age restrictions for purchasing the Abu Dhabi Travel Card. However, we do offer special rates for:

  • Children (ages 5-12): 40% discount on all passes
  • Seniors (65+): 25% discount on all passes

Children under 5 can travel for free when accompanied by an adult with a valid Abu Dhabi Travel Card.

Purchase & Activation

How do I purchase the Abu Dhabi Travel Card?
+

You can purchase the Abu Dhabi Travel Card through several methods:

  • Online through our website (most convenient option)
  • At designated kiosks throughout Abu Dhabi, including the airport, major hotels, and tourist information centers
  • Through our mobile app (available on iOS and Android)

Online purchases can be picked up at various collection points or delivered to your hotel in Abu Dhabi.

How do I activate my Abu Dhabi Travel Card?
+

Your Abu Dhabi Travel Card will be activated upon its first use. The validity period (1, 3, or 7 days) begins once you first use the card at any transportation service or attraction. Once activated, the card remains valid for consecutive days, not just days of usage.

If you purchase the card online and select the digital option, you'll need to activate it through our mobile app.

Can I extend my card's validity period?
+

Once activated, the validity period cannot be extended. However, you can purchase a new card if you wish to continue enjoying the benefits after your current card expires.

If you haven't activated your card yet and your travel plans change, please contact our customer support team at least 48 hours before your planned activation date, and we may be able to adjust your card's validity period.

Card Usage

How do I use my Abu Dhabi Travel Card?
+

Using your Abu Dhabi Travel Card is simple:

  • For physical cards: Simply present your card at the entrance of attractions or tap it on the card readers when boarding public transportation.
  • For digital cards: Open our mobile app and display the QR code for scanning at attractions or transportation entry points.

Some attractions may require you to obtain a separate entry ticket at their ticket counter by presenting your Abu Dhabi Travel Card.

What if I lose my card?
+

If you lose your physical Abu Dhabi Travel Card, you should:

  1. Report the loss immediately through our mobile app or by calling our customer service at +971 2 555 1234
  2. We can deactivate the lost card to prevent unauthorized use
  3. If you registered your card at the time of purchase (recommended), we can issue a replacement card for a small fee (AED 30)

For digital cards, you can simply log back into your account on another device to access your card.

Can I share my card with friends or family?
+

No, the Abu Dhabi Travel Card is non-transferable and can only be used by the person whose name is registered with the card. Each person who wishes to enjoy the benefits must have their own card.

For families or groups, we offer special family packages that provide better value when purchasing multiple cards together.

Attractions

Which attractions are included with the Abu Dhabi Travel Card?
+

The attractions included depend on the type of card you purchase. Here are some of the popular attractions included:

  • Sheikh Zayed Grand Mosque (guided tour)
  • Louvre Abu Dhabi
  • Ferrari World
  • Yas Waterworld
  • Warner Bros. World
  • Qasr Al Watan
  • Heritage Village
  • Observation Deck at 300

For the complete and up-to-date list of attractions included with each card type, please visit our website's Attractions page.

Do I need to make reservations for attractions?
+

For most attractions, advance reservations are not required when using the Abu Dhabi Travel Card. However, during peak tourist seasons and for certain popular attractions, reservations are recommended to avoid long waiting times.

Attractions that may require or benefit from advance reservations include:

  • Ferrari World
  • Warner Bros. World
  • Guided tours at Sheikh Zayed Grand Mosque

You can make reservations directly through our mobile app or by calling the attraction directly and mentioning that you have an Abu Dhabi Travel Card.

How many times can I visit each attraction?
+

With the Abu Dhabi Travel Card, you can visit each included attraction once during your card's validity period. This applies to all types of cards (1-day, 3-day, and 7-day passes).

If you wish to visit certain attractions multiple times, you can purchase additional tickets at the special cardholder discount rate, typically 15-25% off the regular price.

Transportation

What transportation services are included with the card?
+

The Abu Dhabi Travel Card provides unlimited access to the following public transportation services:

  • All public buses within the Abu Dhabi city and surrounding areas
  • Public ferry services
  • Hop-on Hop-off tourist buses (with the 3-day and 7-day passes only)

The 7-day pass also includes a round-trip airport transfer service, while the 3-day pass includes a one-way airport transfer.

How do I use the card on public transportation?
+

To use your Abu Dhabi Travel Card on public transportation:

  • Buses: Tap your card on the card reader when boarding and exiting the bus
  • Ferries: Present your card at the terminal before boarding
  • Hop-on Hop-off buses: Show your card to the driver or attendant when boarding

For digital cards, display the QR code in our app for scanning by the transportation staff or at the reader.

Are there any transportation services not included?
+

The following transportation services are not included in the Abu Dhabi Travel Card:

  • Taxis and ride-hailing services (though cardholders receive a 10% discount with select taxi companies)
  • Private shuttle services (except for the airport transfers included with 3-day and 7-day passes)
  • Inter-city buses traveling to other emirates
  • Specialized tourist boat tours (though discounts may apply)

Can't find what you're looking for?

Our customer support team is here to help with any questions you may have about the Abu Dhabi Travel Card.

Contact Us